Returns

Sometimes things just don’t work out. No worries. We have a 30-day exchange/return window.

If you would like to return or exchange a hay net, please complete the form below with your order # in the subject line. A customer service rep will get back to you within 2 business days. 

• Returns/exchanges are processed and refunded within 5 business days of us receiving the product that is being returned/exchanged. 

• You will receive a refund confirmation email the day the refund is processed. 

• Please allow 7 business days from the date of refund for the money to show up in your bank or on your credit card account. 

• Shipping fees are non-refundable.

• Shipments to our facility must include a completed copy of our Merchandise Return/Exchange Form. Shipments missing this form may take longer than 5 days to process.